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Activate lost mode for mobile devices

  • In the Magement Console select a device under Control Panel→ Devices (upper arrow in illus.).
  • Then click on Enable Lost Mode (lower arrow in illus.).

iOS – supervised device

Android Enterprise – fully managed

Android Enterprise – work profile

Deactivate loss mode

iOS – Supervised Device

With Enable Lost Mode, the device can be located, even if the location service on the device itself may have been switched off. The device itself only needs to be switched on and a connection to the Apple server established via Wi-Fi or 3G.

  •  Enter a message and your telephone number.

  • You will receive a notification that Lost Mode has been activated on the device.
  • On the iOS device, the screen will now remain locked and the above entered message displayed.
  • In this mode, the device can only be unlocked again via the Management Console.

  • As soon as the device registers with the server, you will receive another message. Confirm the message with OK.
  • The device location will then be displayed (upper arrow in illus.).
  • The date and time, when the device was last located are shown.

  • In addition, information about the location appears on the display of the device.

  • If the lost device is relocated, the lost mode can be deactivated.

Android Enterprise – fully managed

With Enable Lost Mode, the device can be located, even if the location service on the device itself may have been switched off.

  • Enter a message and your telephone number.
  • If the Android device being sought is not secured by a device PIN, then you have to enter a PIN here.

  • Thereupon, the screen on the Android device will be locked and the above-entered message displayed.
  • In this mode, the user can still unlock the device themselves by entering their own PIN or the one entered above.

  • As soon as the device registers with the server, you will receive another message. Confirm the message with OK.
  • The device location will then be displayed (upper arrow in illus.).
  • The date and time, when the device was last located are shown.

  • If the lost device is relocated, the lost mode can be deactivated.

Android Enterprise – work profile

In Enable Lost Mode, it’s only possible to locate devices that have had the location service for the work profile switched on by the user (arrow in left illus.). Users receive a notification that lost mode has been activated in the Cortado Management Console (right illus.).

However, the device can be unlocked again with the user’s device PIN. Setting a new PIN is not possible for devices with a work profile.

Other than that, the Enable Lost Mode option can be used exactly the same as for fully managed Android devices (see above).

Deactivate loss mode

  • To search for the device location again, click on Request Device Location in the console (upper arrow in illus.).
  • Using Disable Lost Mode deactivates lost mode again (lower arrow in illus.).

If using this button fails to switch off lost mode on a fully managed Android device, when there is no internet connection for instance, you can use a Recovery token to close down this mode (arrow in illus.).

  • Tap the screen five times (left illus.).  Then enter the Recovery token (right illus.).

  • This will exit the lost mode.
  • The last known location of the device can also be displayed after the end of the loss mode using the Show Last Location button.

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