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Reset passcode of mobile devices

  • In the Administration Portal open Administration→ Devices (arrow in illus.).

  • Select a device (left arrow in illus.) and click on Reset Passcode (right arrow in illus.).

iOS: If a user forgets the passcode for his supervised device, you can remove it by clicking on Reset Passcode. After that, the device can be used without a passcode. This option is not available for private iOS devices.

Android – work profile: Assign a new passcode for the work profile. Subsequently, when the user opens an app that is part of the work profile, she will be requested to enter the new passcode.

Android – fully managed: If users forget the device passcode, you can set a new passcode (PIN) for the entire Android device.


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