- In the Administration Portal open Administration→ Devices (arrow in illus.).
- Select a device (left arrow in illus.) and click on Reset Passcode (right arrow in illus.).
iOS: If a user forgets the passcode for his supervised device, you can remove it by clicking on Reset Passcode. After that, the device can be used without a passcode. This option is not available for private iOS devices.
Android – work profile: Assign a new passcode for the work profile. Subsequently, when the user opens an app that is part of the work profile, she will be requested to enter the new passcode.
Android – fully managed: If users forget the device passcode, you can set a new passcode (PIN) for the entire Android device.