Cortado Mobile Solutions

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Cortado Mobile Solutions
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Troubleshooting

Troubleshooting

find solutions to problems, troubleshooting, find help when things go wrong

Management Console

Context menus and statistics are not visible in the management console
Page setup in the management console takes too long
Importing a user fails

App Management

The apps of the work profile on an Android device are grayed out
Attempting to push apps fails (Status: Failed or Pending)
Assigned Android apps are not installed automatically
The Gmail app loses the configuration from the exchange profile
The Cortado app doesn’t appear in the list of available storage locations (iOS only)

View all (9)

Enrollment

Following a successful rollout, the Android work profile is suddenly deleted
The MDM profile can’t be installed
The Cortado Workplace app cannot be rolled out based on devices (Cortado Server only)
Initial setup steps at Apple DEP are skipped

Server System (Cortado Server only)

Configuration fails after updating User Management (1)
Configuration fails after updating User Management (2)
iOS device was locked: "Mandatory App not installed"
Hard disk space of the Cortado server fills up

Virtual Data Rooms

Reconfiguration for external users fails
An external project user can’t join the project

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