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Troubleshooting
Troubleshooting
find solutions to problems, troubleshooting, find help when things go wrong
Administration Portal
Unlocking or resetting devices with an unknown device PIN
Context menus and statistics are not visible in the Administration Portal
Importing a user fails
Possible error messages when installing self-hosted Android apps
Login to the administration portal with Microsoft/Google login fails
App Management
The apps of the work profile on an Android device are grayed out
Attempting to push apps, profiles, policies fails (Status: Failed or Pending)
Assigned Android apps are not installed automatically
Assigned iOS/iPadOS apps are not installed automatically
Enrollment
Activation of an eSIM on a supported iOS/iPadOS device fails
Following a successful rollout, the Android work profile is suddenly deleted
The MDM profile can’t be installed
Initial setup steps for automatically enrolled iOS/iPadOS devices are skipped
Manual device registration in Apple Business Manager fails
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