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Cortado Support
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Troubleshooting
Troubleshooting
find solutions to problems, troubleshooting, find help when things go wrong
Administration Portal
Context menus and statistics are not visible in the Administration Portal
Page setup in the management console takes too long
Importing a user fails
App Management
The apps of the work profile on an Android device are grayed out
Attempting to push apps, profiles, policies fails (Status: Failed or Pending)
Assigned Android apps are not installed automatically
The Workpalce app doesn’t appear in the list of available storage locations (iOS only)
An app purchased via Apple App Store account is not listed (Cortado Server only)
View all (8)
Enrollment
Following a successful rollout, the Android work profile is suddenly deleted
The MDM profile can’t be installed
The Cortado Workplace app cannot be rolled out based on devices (Cortado Server only)
Initial setup steps for automatically enrolled Apple devices are skipped
Manual device registration in Apple Business Manager fails
Server System (Cortado Server only)
iOS device was locked: "Mandatory App not installed"
Hard disk space of the Cortado server fills up
Virtual Data Rooms
Reconfiguration for external users fails
An external project user can’t join the project