Cortado Support
Troubleshooting
find solutions to problems, troubleshooting, find help when things go wrong
Administration Portal
App Management
- The apps of the work profile on an Android device are grayed out
- Attempting to push apps, profiles, policies fails (Status: Failed or Pending)
- Assigned Android apps are not installed automatically
- The Workpalce app doesn’t appear in the list of available storage locations (iOS only)
- An app purchased via Apple VPP is not listed (Cortado Server only)
Enrollment
- Following a successful rollout, the Android work profile is suddenly deleted
- The MDM profile can’t be installed
- The Cortado Workplace app cannot be rolled out based on devices (Cortado Server only)
- Initial setup steps for automatically enrolled Apple devices are skipped
- Manual device registration in Apple Business Manager fails