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Find information about mobile devices in the Administration Portal

Details

  • Open the device management under Administration→ Devices.

select Devices

In the Details tab you will get an overview of all mobile devices of yours users.

The devices will appear in the overview once the MDM profile has been downloaded.

In the device overview, you will see which user uses each device. You can also get information about the device (Model, Operating system, Device memory etc.). In addition, you can get information on the status of certain functions of the device (Data protection, Jailbroken, Roaming, Supervised, Bluetooth, Wi-Fi etc.). Each of these functions is generally available on the device as soon as it is listed. The current status can be seen as follows:

  • green point: on
  • gray point: off
  • gray check mark: current status of the function is not known

Edit Comment: You can add comments for the respective devices here.

Apps

Under Administration→ Devices→ Apps select a mobile device. Now you can see the apps that are installed on the selected devices. In addition, the version number and the status of the app are displayed.

For how to add more apps to devices, see here.

Policies

Under Administration→ Devices→ Policies select a mobile device (left arrow in illus.). Now you can see which Policies were assigned to the selected user user or device (right arrow in illus.).

You also have the option here to assign Policies to more devices.

  • For this, you select the desired device and click on Assign (right arrow in illus.). Now all available Policies are dis­played.
  • Select one or more and confirm with OK.

You can learn how to create new policies here.

Profile

Under Administration→ Devices→ Profiles select a mobile device (left column in illus.). Now you can see which profiles were assigned to the selected device. You have the further option here to assign profiles to other devices.

  • To do this, select the required device (left in illus.) and click on Assign (right in illus.). Now all available profiles will be displayed.
  • Select one or more and confirm with OK.

You can learn how to create new profiles here.

MDM States

  • Select an device on the left and click on the right on MDM States to obtain a status display for Mobile Device Management.

  • Here you can use Filter MDM States (arrow in illus.) to select what content you want to display. For each state, you can select how many events you want to list (Count per state) and for what time period (Time range).

  • You can use Remove All to remove all existing entries.

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