To resolve problems that may be encountered on iOS devices, our support team will require log files from your iPhone/iPad.
In this How-To you learn how to create a log file for an iOS device using a macOS device.
- Open the console on your macOS device.
- Connect your device to the macOS device and re-enact the problem during the active logging process.
- Copy the log in a text program and save it as a text file.
- Send the text file to our support team.