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How to create a log file for an iOS device

To resolve problems that may be encountered on iOS devices, our support team will require log files from your iPhone/iPad.


In this How-To you learn how to create a log file for an iOS device using a macOS device.


  • Open the console on your macOS device.

  • Connect your device to the macOS device and re-enact the problem during the active logging process.
  • Copy the log in a text program and save it as a text file.

  • Send the text file to our support team.

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