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Initial setup steps at Apple DEP are skipped

Problem: On iOS devices being restored from default factory settings, setup steps are unavailable or are being skipped over. Example: the device was restored from a backup.

Possible causes

The device is an Apple DEP device for which a DEP profile has been created in the Cortado management console. In the DEP profile, it was specified which setup steps should be skipped.

Solution

  • In the management console, select Control Panel→ Global Settings→ DEP.
  • Select a DEP profile (left arrow in the illus.) and then click on Edit (right arrow in the illus.).

Under Device setup steps (arrow in illus.) you can specify which setup steps the users are permitted to carry out themselves during the device setup. When you remove a checkmark, the corresponding step will be skipped.

Note! If end users are frequently drawing your attention to missing setup steps you should review and, if necessary, update your settings in the DEP profile. Please be aware that devices can only be reset to an updated DEP profile if the device has been returned to default factory settings. That process functions most effectively over iTunes.

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