Cortado Mobile Solutions

My Tickets
Welcome
Login

An external project user can’t join the project

Problem: When external users want to join a project and try to do so using the link in the welcome email they received, they are not requested to enter a password. Rather, they are confronted by a login mask with no known access data.

Possible cause

Possibly, the one-time token in the welcome email is no longer valid.

Solution

Some virus scanners automatically open links in emails. Thus, the one-time token becomes invalid. Please request the external user to (temporarily) disable the virus scanner.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.