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The Cortado Workplace app configuration fails (iOS only)

Problem: On iOS devices that have been newly connected to the Cortado server, it can happen that the Cortado Workplace app has not been fully configured and, the first time the app is started, the server address and user name are missing.

server address and user name are missing

Possible causes

The configuration file has not yet reached the iOS device.


  • Select the device in question in the Cortado management console under Control Panel→ Devices. In the Details tab, click once on the Refresh button.

click Refresh under device details

  • Switch to the Apps&Docs tab.

As soon as the app status in Cortado Workplace changes from Managed app pending to Managed app installed, you can close and restart the Workplace app.

Managed app pending

The app configuration should now be complete.

Managed app installed

Note! Alternatively, you can also simply wait for around 10 minutes and then completely close and reopen the Workplace app on the iOS device. The configuration file should have reached the device after this short wait.

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